Privacy policy

Last updated: July 8, 2026

Plaza Go operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Plaza Go is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

 

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

 

1. Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information, depending on how you interact with the Services:

 

  • Contact Details: Including your name, address, billing address, shipping address, phone number, and email address.

     

  • Financial Information: Including credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, and payment confirmation.

     

  • Account Information: Including your username, password, security questions, preferences, and settings.

     

  • Transaction Information: Including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange, or cancel.

     

  • Communications with Us: Including the information you include when sending a customer support inquiry or otherwise communicating with us.

  • Device Information: Including information about your device, browser, network connection, IP address, and other unique identifiers.

  • Usage Information: Including information regarding your interaction with and navigation through the Services.

2. Personal Information Sources

We may collect personal information from the following sources:

  • Directly from You: When you create an account, visit or use the Services, communicate with us, or otherwise provide us with your information.

  • Automatically through the Services: From your device when you use our products or visit our websites, through the use of cookies and similar technologies.

  • From Service Providers: When we engage third parties to enable certain technology and process your information on our behalf.

  • From Partners or Other Third Parties: For marketing, advertising, or related business operations.

3. How We Use Your Personal Information

Depending on how you interact with us, we may use your personal information to:

  • Provide, Tailor, and Improve the Services: To perform our contract with you, process payments, fulfill orders, arrange shipping, manage your account, and create a customized shopping experience.

  • Marketing and Advertising: To send promotional communications by email, text message, or postal mail, and to show you online advertisements based on your activity.

  • Security and Fraud Prevention: To authenticate your account, provide a secure shopping experience, detect, investigate, or take action regarding fraudulent, illegal, or unsafe activity.

  • Communicating with You: To provide customer support and maintain an effective business relationship.

  • Legal Reasons: To comply with applicable laws, respond to valid legal processes, and enforce our terms or policies.

4. How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, including:

  • With Shopify, vendors, and other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).

  • With business and marketing partners to provide tailored advertising. You can exercise your rights to opt out of those uses.

  • When you direct, request, or otherwise consent to our disclosure (such as shipping partners or social media widgets).

  • With our affiliates or within our corporate group.

  • In connection with a business transaction such as a merger, bankruptcy, or to protect the rights, property, and safety of our users or others.

5. Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside.

We also use certain Shopify enhanced features that incorporate data from your interactions with our store along with other merchants. To learn more about how Shopify uses your personal information, you can visit the Shopify Consumer Privacy Policy.

6. Third Party Websites and Links

Our Services may provide links to websites operated by third parties. We do not guarantee and are not responsible for the privacy or security of such sites. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies.

7. Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority. If you are a parent or guardian and believe your child has provided us with personal information, you may contact us to request its deletion.

8. Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Any information you send to us may not be secure while in transit.

How long we retain your personal information depends on factors such as whether we need the data to maintain your account, provide the Services, comply with legal obligations, or resolve disputes.

9. Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below:

  • Right to Access / Know: Request access to the personal information we hold about you.

  • Right to Delete: Request that we delete your personal information.

  • Right to Correct: Request that we correct inaccurate or outdated information.

  • Right of Portability: Request a copy of your information or ask us to transfer it to a third party.

  • Right to Opt-Out of Sale or Sharing for Targeted Advertising: Opt-out of the processing of your information for targeted advertising. We honor the Global Privacy Control (GPC) opt-out preference signal.

You may exercise these rights where indicated on the Services or by contacting us via the details below. We will not discriminate against you for exercising your rights.

10. Complaints

If you have complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.

11. International Transfers

Please note that we may transfer, store, and process your personal information outside the country you live in. If we transfer your data out of the European Economic Area (EEA) or the United Kingdom (UK), we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Policy on this website and update the "Last updated" date.

13. Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us or write to us at the following professional business address:

  • Email: support@plasago.com

  • Address: 450 Lexington Avenue, Suite 1200, New York, NY 10017, United States