Last Updated: July 21, 2026
At Plaza Go Store, we are committed to delivering your orders safely and efficiently. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
By placing an order with Plaza Go Store, you agree to the terms outlined in this Shipping Policy.
All orders are subject to verification and approval before shipment.
Orders are typically processed within 1–3 business days after payment is successfully received.
Orders are processed Monday through Friday, excluding weekends and public holidays.
During peak seasons, promotions, or holidays, processing times may be longer than usual.
Once your order has been processed, it will be prepared for shipment.
Plaza Go Store ships to customers in multiple countries and regions.
Shipping availability may vary depending on your location and the shipping carrier.
If we are unable to ship to your destination, you will be notified before your order is completed or as soon as possible after purchase.
Delivery times depend on the shipping destination, customs procedures, and carrier operations.
Typical estimated delivery times are:
Domestic Orders: 5–10 business days
International Orders: 7–20 business days
These estimates are provided for convenience and are not guaranteed.
Shipping fees are calculated during checkout based on factors such as:
Delivery location
Shipping method selected
Package size and weight
Promotional offers or free shipping eligibility
Any applicable shipping charges will be clearly displayed before payment is completed.
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, when available.
Tracking updates are provided by the shipping carrier and may take some time to appear after shipment.
For international shipments:
Import duties
Customs fees
VAT or GST
Other local taxes
may be charged by your country's customs authority.
Unless otherwise stated, these charges are the responsibility of the customer.
Plaza Go Store has no control over customs procedures or local government fees.
Although we work with reliable shipping partners, delays may occur due to circumstances beyond our control, including:
Severe weather
Customs inspections
Public holidays
Transportation disruptions
Carrier delays
Natural disasters
Government restrictions
Plaza Go Store is not responsible for delivery delays caused by these events.
Customers are responsible for providing an accurate and complete shipping address at checkout.
If an incorrect or incomplete address is provided:
Delivery may be delayed.
Additional shipping charges may apply.
Orders returned to us due to an incorrect address may require additional shipping fees before reshipment.
Plaza Go Store is not responsible for orders delivered to an incorrectly provided address.
Once a package has been handed over to the shipping carrier, responsibility for delivery is shared with the carrier.
If your package appears to be lost or stolen:
Contact the shipping carrier first using your tracking number.
Contact our Customer Support team for assistance.
We will make reasonable efforts to help investigate the issue with the carrier.
Please note that Plaza Go Store cannot guarantee refunds or replacements for packages confirmed as delivered by the carrier.
If a delivery attempt is unsuccessful due to:
Customer unavailability
Incorrect address
Failure to collect the package
Refusal to accept delivery
the package may be returned to us.
Additional shipping or handling charges may apply before the order can be reshipped.
If your order contains multiple items, they may be shipped separately depending on:
Product availability
Warehouse location
Package size
Shipping method
You will receive separate tracking information for each shipment when applicable.
Certain products may not be available for shipment to specific countries or regions due to:
Local laws and regulations
Import restrictions
Carrier limitations
Safety requirements
Plaza Go Store reserves the right to cancel or refuse orders that cannot legally or safely be shipped.
We may update this Shipping Policy from time to time to reflect changes in our shipping procedures, business operations, or legal requirements.
Any updates will be posted on this page with a revised Last Updated date.
Your continued use of our Services constitutes acceptance of the updated Shipping Policy.
If you have any questions regarding shipping or delivery, please contact us.
Plaza Go Store
Email: support@plasago.com
Business Address:
450 Lexington Avenue, Suite 1200
New York, NY 10017
United States