Refund policy

RETURN & REFUND POLICY

Last Updated: July 21, 2026

At Plaza Go Store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. This Return & Refund Policy explains the conditions, eligibility, and process for returning products and receiving refunds.

By placing an order through Plaza Go Store, you agree to the terms outlined below.

1. Return Eligibility

You may request a return if:

The item was delivered damaged or defective.
You received the wrong product.
The item arrived with missing parts.
The product is significantly different from its description.
The product remains unused, unwashed, and in its original condition with all original packaging, tags, accessories, and manuals included.

Returns that do not meet these conditions may not be accepted.

2. Return Window

Return requests must be submitted within 30 calendar days from the date your order is delivered.

Requests received after the return period may not qualify for a refund or exchange.

3. Non-Returnable Items

For hygiene, safety, or legal reasons, the following items cannot be returned unless they arrive damaged or defective:

Personalized or custom-made products
Gift cards
Downloadable digital products
Clearance or final sale items
Perishable goods
Personal care or hygiene products that have been opened or used
Items damaged due to misuse, neglect, or improper handling

4. Return Authorization

Before returning any product, customers must contact our customer support team to request return authorization.

Unauthorized returns may be refused or returned to the sender.

Please include:

Order number
Customer name
Email address
Reason for the return
Clear photos if the item is damaged or incorrect

5. Return Shipping

Unless the return is due to our error (such as an incorrect or defective item), customers are responsible for the cost of return shipping.

We recommend using a trackable shipping service, as Plaza Go Store is not responsible for returns lost or damaged during transit.

6. Inspection Process

Once we receive your returned item, it will be inspected to verify its condition and eligibility.

Inspection usually takes 5–10 business days after the return is delivered to our warehouse.

7. Refund Approval

If your return is approved:

The refund will be issued to your original payment method.
Original shipping charges are generally non-refundable unless the return resulted from our error.
Depending on your payment provider, refunds may take 10–15 business days to appear in your account.

If your return is rejected, we will notify you with the reason.

8. Exchanges

We only replace items if they are:

Damaged upon delivery
Defective due to manufacturing issues
Incorrectly shipped

If you need an exchange, please contact our Customer Support team before returning the product.

Replacement items are subject to product availability.

9. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To help us process your request quickly, please provide:

Your order number
Clear photos of the product
Photos of the packaging
A brief description of the issue

Failure to report the issue within the required timeframe may affect your eligibility for a replacement or refund.

10. Late or Missing Refunds

If you have not received your refund:

Check your bank account again.
Contact your credit card provider, as processing times may vary.
Contact your bank for additional information.
If you still have not received your refund after the expected processing period, please contact our support team.

11. Order Cancellations

Orders may be canceled before they are processed or shipped.

Once an order has entered processing or has been shipped, cancellation may no longer be possible.

If your cancellation request is approved before shipment, a full refund will be issued.

12. Chargebacks

If a customer initiates a chargeback without first contacting Plaza Go Store, we reserve the right to provide order details, shipping confirmation, delivery records, and communication history to the payment provider to resolve the dispute.

We encourage customers to contact our support team first so we can work toward a fair solution.

13. Refused Deliveries

If an order is refused by the customer or returned due to an incorrect or incomplete shipping address provided by the customer:

Additional shipping charges may apply.
Original shipping fees may not be refundable.
Any eligible refund may be reduced by the return shipping cost and other applicable handling fees.